Welcome,

Citizens' Agents!

Let's answer your questions.

General/Underwriting

Slide tagged several thousand policies for Citizens'depopulation. How do I know if an insured was assumed by Slide?

• On the assumption date, a Notice of Assumption and Nonrenewal will be mailed to the insured.
• An email summarizing the assumption results will be emailed to the agency principal.
• A Nonrenewal activity will show in the Citizens PolicyCenter.

What happens on the policy assumption date?

• All policies will remain on the Citizens PolicyCenter, at their current Citizens rate, with their current coverage and maintain their original policy period. The change is the carrier assuming responsibility in the event of a claim.
• Ahead of their expiration date, a renewal offer from Slide will be provided.
• Once renewed, the policy will be accessed and managed in Slide’s system.

What if an insured accepted the assumption offer but was not assumed?
The insured will receive a letter from Citizens notifying them that their policy will remain with Citizens.

Commercial Residential Agents: When will I receive access to Slide’s Agent Portal?
Login credentials for the CRES Portal will be emailed to agents soon.

Will the policy # change from Citizens to Slide?
Yes, upon renewal.

How do I access policies assumed by Slide after their assumption date?
All policies will remain in Citizens PolicyCenter until the policy renews into the Slide system at the end of their original policy period.

Can I quote and bind new policies if I have a Service Agreement with Slide?
No, your Service Agreement allowed select Citizens' policyholders to transfer from Citizens to Slide. You will have the ability to view and service policies. 

How do I get the ability to quote and bind new policies?
Your Territory Sales Manager will be your resource for new business appointments.

Endorsements

How do I submit endorsement requests or policy changes to Citizens policies assumed by Slide?

• If the policy has not yet renewed and is still on the Citizens policy form, policy changes and endorsements will continue to go through the current Citizens process.
• If the policy has renewed with Slide, endorsement requests can be emailed to policyservices@slideinsurance.com.
• Commercial Residential Agents: If the policy has been renewed with Slide, endorsement requests can be emailed to crescustserv@slideinsurance.com.

When can an insured increase their coverage limits? For example, increase liability coverage and add the Screen Enclosure Hurricane Endorsement.

• Upon renewal, an endorsement request can be submitted to add or increase coverage. The request can be emailed to policyservices@slideinsurance.com.
• Commercial Residential Agents: Upon renewal, an endorsement request can be submitted to add or increase coverage by emailing crescustserv@slideinsurance.com.

Which optional endorsements will be included automatically on the Slide renewal offer?
No optional endorsements will be included automatically; however, they can be added as part of the renewal process. 

How do I add endorsements or modify coverage?

• To increase Personal Liability Limits, add the Screen Enclosure Hurricane Endorsement, alter the $10,000 Limited Water Damage Exclusion, or any other coverage changes,an endorsement request must be emailed to policyservices@slideinsurance.com.
• Commercial Residential Agents: To request coverage changes, an endorsement request must be emailed to crescustserv@slideinsurance.com.

Will AORs be accepted?
No, AORs are not available at this time.

Payments

What payment options are available?
Payments will continue to go to Citizens until renewal.

Upon renewal, payment will be made payable to Slide. Slide offers full pay, 2 pay, and 4 payment options. See our payments page for more information.

Do I need to notify my clients’ mortgage company?
No, Slide will notify the mortgage company and provide all required information. If their mortgage company pays their insurance premium, Slide will send the invoice to the mortgage company for payment.

Claims

What is the process for claims PRIOR to the Slide assumption date?
If your date of loss or damage occurred on or after the date Slide assumed your policy, report your claim here*, or call (866) 230-3758. 

For assistance with a new or existing claim with a date of loss BEFORE the Slide assumption date, call (866) 411-2742.

What is the process for claims ON/AFTER the Slide assumption date?
For assistance with a new or existing claim with a date of loss ON OR AFTER the Slide assumption date, call Slide at (866) 230-3758.

Should I contact Slide about open Citizens' claim(s)?
No, Slide is only responsible for claims with a date of loss on or after their assumption date and has no information related to claims with Citizens. If your client has a claim with Citizens, please contact Citizens directly.

*Online reporting is not available for Commercial Residential claims at this time. Please report damage by calling (866) 230-3758.