For St. Johns Insurance Agents
Agents, welcome to Slide!
We are thrilled to begin partnering with you through Slide and are appreciative of all your support throughout the process! Our goal is to make this transition as seamless as possible for you and the policyholders.
Slide is a full-stack insurtech headquartered in Tampa, FL and rated A, Exceptional, by Demotech. Our cutting-edge technology leverages artificial intelligence and Big Data to hyper-personalize, optimize, and streamline every part of the insurance process including underwriting, reinsurance, our agent platform, and our customer self-service tools. Our AI and machine learning leverages a dataset of over $5 trillion in Total Insured Value, which brings a level of accuracy beyond any of our competitors.
Slide was founded in 2021 by Bruce Lucas, the founder and former CEO of Heritage Insurance. Bruce partnered with leadership from marquee insurance and technology companies to innovate the entire value chain and got to work. In November, Slide closed an unprecedented $105 million+ Series A.
The first thing Bruce and the Slide team did when building the vision for the technology was sit down with agents to understand how Slide could be built to be the tailwind in the agent’s process.
Later this year, you will begin to see enhancements to the processes and systems. You can learn more about the Slide agent experience here.
Here’s what you need to know to hit the ground running:
- On March 1, 2022 all active St. John’s policies will be assumed by Slide. No re-marketing or replacement of coverage is necessary. Slide replacement policies will provide the same coverage at the same premium as the client’s St. Johns policy.
- Active St. Johns appointed agents will be offered full servicing and voluntary new business appointments. Slide is providing full servicing and voluntary new business appointments to all active St. Johns appointed agents. You will receive appointment information via email with additional details and a broker agreement to sign. Instructions for the required Department of Financial Services appointed agent fee will be provided in a separate email from the agent agreement. The DFS fee payment is required for any new business line of authority to be activated with Slide. For Florida, the DFS fee is $61.98.
- There will be no changes to commissions processing or methods.
- On or soon after March 1, your client will receive a packet with a Slide welcome letter, St. Johns cancellation, and a new declaration page for their replacement Slide policy will arrive via mail.
- Your St. Johns marketing contact is now part of the Slide team, there will be no disruption in your support.
See below for detailed answers to your questions.
Let's answer your questions.
Who is Slide?
Headquartered in Tampa, Slide is a full-stack insurtech that makes it easy for agents to craft the right coverage for their client’s needs and budgets. Slide's cutting-edge technology leverages artificial intelligence and Big Data to hyper-personalize, optimize, and streamline every part of the insurance process. Slide raised an unprecedented $105 million+ Series A and has assembled top talent from the most reputable companies in both insurance and technology.
What is the Demotech rating for Slide?
Slide has a Financial Stability Rating of “A” (exceptional) from Demotech, a leading actuarial and financial analysis firm.
Will my point of contact change?
The valuable team you’ve come to rely on at St. Johns will be an integral part of this important measure. There will be changes to email addresses and domains. We will keep you apprised and ensure there are no gaps in your ability to communicate efficiently with the team.
Will St. John’s still be in business?
No. After nearly 20 years in business, St. Johns will dissolve. Slide will be the operating entity going forward for agents and policyholders. The St. Johns brand will be replaced with Slide wherever it exists. This includes the website, the agent portal, communications, and policy contracts. You will no longer be able to quote new business with St. Johns. Slide will be opening a voluntary product in the near future.
What about system access?
To avoid disruption of accessing your St. Johns book of business or policy interaction, Slide will assume the St. Johns agency systems. Agents will continue to utilize the same resources they’ve had while working with St. Johns, including IPX. Enhancements using Slide’s cutting-edge technology will be launched in the second half of the year.
If my client needs evidence of insurance, can I provide it using an Accord form?
Yes. For active policies, you can use an Accord form to provide evidence of insurance for their Slide policy. Slide is the insurer of record after 3/1.
Appointments & Commissions
Do I need to get appointed with Slide?
Slide is providing full servicing and voluntary new business appointments to all active St. Johns appointed agents. You will receive information via letter and email with additional details. Following the launch of our flagship product, agencies will be subject to regular performance reviews in order to maintain their full voluntary appointment privileges. Additional details will be provided on these requirements.
Will there be an interruption in commissions payments?
No. There will be no changes to commissions processing or methods.
Will commissions continue on direct deposit?
Yes. There will be no changes to commissions processing or methods.
Renewals, Non-Renewals, Cancellations
Will my book with St. John’ be canceled?
No. Your active book will have uninterrupted policy continuance and servicing.
Slide will not assume any prior obligations or liabilities relating to the book. Any prior obligations or liabilities will be handled by St. Johns. Please contact your marketing representative or customer service with any questions.
What will happen at renewal for my clients?
Using the existing renewal cycle, Slide will issue renewal notices to policyholders. Slide’s vertical integration, including in-house actuarial modeling, will help ensure prudent rate and options for your client’s renewals.
What will happen to pending non-renewal exception requests?
The Slide Underwriting team will review the request and respond accordingly.
If a St. Johns policy is canceled due to nonpayment, can it be reinstated?
All normal reinstatement rules and guidelines will apply.
Will book transfers that were approved still be allowed?
Yes. Book transfers will be able to proceed as normal; however, there may be a lag in the ability to document everything in the system for a short time.
Is there any lapse in coverage moving from St. Johns to Slide?
No. Slide coverage will begin immediately after the cancellation of their St. Johns policy. The policy will continue to provide coverage through the expiration of their current policy term on the same terms, conditions and rates.
What action does my client need to take?
No action is required by your client to maintain coverage other than to continue with timely payments (if not already paid in full).
My client has already paid the premium, do they need to take any action?
No. If they have already paid the premium, no action is required. Their unearned premium will transfer to Slide and their coverage will continue through the expiration of their St. Johns policy term.
South Carolina policyholders should note that they may be subject to paying unearned premium of up to $100.
Do I need to notify my client’s mortgage company?
No. Slide will notify their mortgage company and provide all required information. If the mortgage company pays their insurance premium, Slide will send the invoice to the mortgage company for payment.
How are payments being collected?
If the client has not paid all of their St. Johns premium, they must make the remaining payments in order to keep insurance coverage. If the mortgage company pays their premium, Slide will send the required invoice to the mortgage company. If they pay your premium directly, Slide will send an invoice in accordance with their current St. Johns policy. Payment instructions will be listed in the invoice. Addresses are below for payments on and after March 1, 2022.
How to Make a Payment
(On or After March 1, 2022)
Mail payment (check or money order) to:
PO Box 1779
Columbia, SC 29202-1779
1516 Washington Street
Columbia, SC 29201
My client has an open claim with St. Johns, do they need to take any action?
No, their claim will be administered by the Receiver.
The Florida Insurance Guaranty Association (“FIGA”) and the South Carolina Property and Casualty Insurance Guaranty Association (“SCPCIGA”) were activated to help pay outstanding claims for St. Johns’ policies. The Receiver is currently gathering claim files and claim data to forward the information to FIGA and SCPCIGA. As a result, there may be a slight delay in claim processing during this transitional period.
Contact the guaranty association for the policy state involved.
Should I contact Slide about my open claim with St. Johns?
No, Slide is only responsible for claims with a date of loss on or after March 1, 2022 and has no information related to your claim with St. Johns.
Should I contact Slide about my client’s open claim with St. Johns?
No, Slide is only responsible for claims with a date of loss after March 1, 2022 and has no information related to their claim with St. Johns.
If my client has an open St. Johns claim, do they need to resubmit it to file it with Slide?
No, if they previously filed a claim with St. Johns they should not file it with Slide as it will result in a claim denial by Slide because the loss predates March 1, 2022.
What is the number to report claims for losses on or after March 1, 2022?
Where can I direct a client if they want to speak to someone at Slide about their coverage?
They can call our Customer Service hotline at (800) 748-2030.